Refund policy

Effective Date: 2026-02-25

Business & Fulfillment Disclosure

FrostFire Wellness is operated by Sovereign Living Corporation. We are an independent online retailer. Products sold on this site are sourced from and fulfilled directly by third-party manufacturers and suppliers as part of our Direct from Supplier to Consumer fulfillment model. As a result, orders are shipped directly from the supplier or manufacturer to you.

Health & Wellness Disclaimer

Products sold on FrostFire Wellness are intended for general wellness and comfort purposes only. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Individual results may vary. Please consult a qualified healthcare professional before use if you have any medical concerns.

1. Overview

At FrostFire Wellness, operated by Sovereign Living Corporation, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through frostfirewellness.com.

Summary

  • Region: Continental United States only
  • Return window: 30 days total, but damage must be reported within 48 hours of delivery
  • Return eligibility: Accepts returns for both defective and non-defective products if they meet policy conditions
  • Return shipping: Customer is responsible for return shipping costs unless the item is defective or damaged on arrival
  • Restocking fee: 25% of the product price for approved returns
  • Outbound shipping: Original shipping charges are non-refundable

2. Contact Information

To start a return or report damage, contact our customer service team:

Hours: Monday to Friday, 9 AM to 5 PM EST. Orders placed before 2 PM EST are processed the same business day. Orders placed after 2 PM EST or on weekends/holidays will be processed the next business day.

3. Eligibility for Returns

Returns are accepted under the following conditions:

  • The item arrived damaged, defective, or incorrect
  • The customer wishes to return a new item within the policy window
  • The damage or issue was reported within 48 hours of delivery
  • The product is returned within 30 days of delivery
  • The item is unused and includes all original packaging and accessories

Items must be in new condition. Used or installed products cannot be returned unless defective upon arrival.

4. Reporting Damaged, Missing, or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. If your order has not arrived and tracking shows it as delivered, contact us within 7 days of the expected delivery date. Include:

  • Your order number
  • Photos clearly showing the damage or issue (if applicable)
  • A brief description of the problem

We will coordinate with our supplier or manufacturer to review the information and, if approved, provide instructions and a prepaid return label.

5. Return Shipping and Fees

Approved returns include a prepaid shipping label. Please use the provided label and ship the item within 7 days after approval.

Restocking Fee: All returned items are subject to a 25% restocking fee based on the product price. This amount will be deducted from your refund total. Exchanges for the same item will not incur a restocking fee.

If you send an item back without using the provided label, we may not reimburse you for shipping costs.

6. Refunds and Replacements

  • After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies
  • Refunds are issued to the original payment method within 7 business days after approval
  • Original outbound shipping charges are non-refundable
  • If you prefer, we can send a replacement item instead of a refund

7. Exchanges

We accept exchanges for both defective and non-defective products as long as they meet the return conditions. Replacement items are shipped once the returned item is received and approved by our fulfillment supplier.

8. Non-Returnable Items

We cannot accept returns for:

  • Items reported after 48 hours of delivery
  • Items damaged due to misuse or neglect
  • Personalized, custom-made, or perishable goods
  • Intimate or sanitary products such as underwear, swimwear, or personal care items (unless sealed and unused)
  • Gift cards and downloadable digital items

9. Cancellations

  • Orders may be canceled before shipment for a full refund
  • Once shipped, cancellations are not possible. You must follow the return process outlined above.

10. Legal Rights

This policy does not affect your rights under U.S. consumer protection law.

11. Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting.

By purchasing from FrostFire Wellness, you agree to this Return and Refund Policy.

FrostFire Wellness, operated by Sovereign Living Corporation
support@frostfirewellness.com
1-859-755-4070
2081 Harrodsburg Rd, Suite #1197, Lexington, Kentucky, 40504, USA