Shipping Policy

Effective Date: 2026-02-25

Business & Fulfillment Disclosure

FrostFire Wellness is operated by Sovereign Living Corporation. We are an independent online retailer. Products sold on this site are sourced from and fulfilled directly by third-party manufacturers and suppliers as part of our Direct from Supplier to Consumer fulfillment model. As a result, orders are shipped directly from the supplier or manufacturer to you.

Health & Wellness Disclaimer

Products sold on FrostFire Wellness are intended for general wellness and comfort purposes only. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Individual results may vary. Please consult a qualified healthcare professional before use if you have any medical concerns.

1. Introduction

At FrostFire Wellness, operated by Sovereign Living Corporation, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on frostfirewellness.com. All orders are fulfilled and shipped directly by our third-party suppliers and manufacturers as part of our Direct from Supplier to Consumer fulfillment model.

Service name: Standard Shipping
Price: Free on orders $100 or more; $60 on orders under $100
Delivery time: 3 to 9 business days total
Destination: Continental United States only
Coverage: All products unless a product page says otherwise

2. Shipping Destinations

Continental United States

We currently ship to addresses within the contiguous (continental) United States only
We do not ship to Alaska, Hawaii, U.S. territories, or international addresses
We do not ship to P.O. boxes that cannot accept carrier delivery

Future Expansion

We plan to add more regions. When we do, this page will be updated.

3. Shipping Costs

Free Shipping: Available on all eligible orders of $100 or more shipped within the continental United States
Standard Shipping: A flat rate of $60 applies to orders under $100 shipped within the continental United States

All shipping costs are shown at checkout. There are no hidden fees from us. Local taxes at checkout still apply when required by law.

4. Order Handling and Delivery Time

Total delivery time is 3 to 9 business days from the time you place your order. This total includes our supplier's handling time and the carrier's transit time. Business days are Monday through Friday excluding holidays.

Orders placed before 2 PM EST are processed the same business day. Orders placed after 2 PM EST or on weekends/holidays will be processed the next business day. Processing and fulfillment is handled directly by our suppliers and manufacturers, which may affect handling time.

If an item needs extra time, the product page will show a note. That note will override the general timing above.

5. Shipping Methods and Carriers

Orders are fulfilled and shipped by our third-party suppliers and manufacturers via trusted national carriers. We may use USPS, UPS, FedEx, or similar services based on destination and package size.

Shipment Tracking

Every shipment includes tracking. You will receive a tracking link by email when your order ships. Tracking information is provided directly by our fulfillment supplier or manufacturer.

Insurance

Shipments are insured against loss or damage. Contact us if there is an issue and we will coordinate with our supplier on your behalf.

6. Order Tracking

After your order ships you will receive an email with the tracking number and a link to follow the delivery. Tracking is managed through our fulfillment supplier or manufacturer.

7. Delivery Issues

Delayed or Lost Packages

If your delivery exceeds the 3 to 9 business day window, email us at support@frostfirewellness.com or call 1-859-755-4070. We will coordinate with our supplier or manufacturer to investigate.

Marked Delivered but Not Received

Confirm your shipping address
Check with neighbors or building management
Contact us within 7 days of the expected delivery date so we can assist with a trace

Damaged Packages

Photograph the packaging and the item
Contact us within 48 hours of delivery at support@frostfirewellness.com

We will coordinate with our supplier or manufacturer to arrange a replacement or refund as appropriate.

8. Missing Items

If something is missing from your package, contact us within 7 days of delivery and include your order number and the item details. We will coordinate with our fulfillment supplier to send the missing item or issue a refund.

9. Returns and Refunds

We accept returns within 30 days of delivery for most items. Items must be unused, undamaged, and in original packaging. Certain items may not be returnable. See our full Return Policy for details.

Return shipping: Customer pays return shipping unless the item is defective or not as described
Restocking fee: A 25% restocking fee applies to all approved returns
Outbound shipping: Original shipping charges are non-refundable
Refund timing: Refunds are processed within 7 business days after the returned item is received and approved, to the original payment method

10. Address Accuracy

Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.

If a package returns to us or our fulfillment supplier due to an address issue, we will contact you to arrange reshipment and applicable reship fees.

11. Contact

Email: support@frostfirewellness.com
Phone: 1-859-755-4070
Address: Sovereign Living Corporation, 2081 Harrodsburg Rd, Suite #1197, Lexington, Kentucky, 40504, USA
Service hours: Monday to Friday, 9 AM to 5 PM EST. Orders placed before 2 PM EST are processed the same business day.